Do you know which team members at your dealership are adhering to your processes and goals? Engage our online automotive dealership mystery shopping services to know which employees are performing and which need improvement. Do you know how you compare to your competitors? Our reports and analyses arm you with the tools to help your teams improve, increase conversions and drive sales.
KNOW HOW YOUR TEAMS ARE PERFORMING
Your management team does not have time to manage every online communication, yet 9 out of 10 online customers link the dealership's response time and quality to the likelihood they will buy. Let us help you learn how well your team is meeting your time-response goals, see the quality of the your responses, and find out if your employees are adhering to your processes. Our live, always-on program constantly monitors results and sends alerts as soon as processes or goals are broken - allowing you the ability to provide productive coaching in real-time.
KNOW HOW YOU COMPARE AGAINST YOUR COMPETITORS
Do you know what your competitors are emailing to their customers? Do you know their follow-up process? Do you know how well your response times compare? If they are better, chances are your competitors are stealing your business. Engage us to monitor your competition - see how you compare and learn where to improve.
performance reporting and analysis
KNOW YOUR DEALEARSHIP'S PERFORMANCE STATISTICS
Included with our program are real-time alerts that allow you to provide real-time feedback, monthly reports for management review and trending analysis so you can track and visualize your performance improvements. Our reports show team member detail, dealership detail and aggregate results. With our mystery shopping services, you'll get the tools to get better, to get more sales and to meet your dealership's full potential.
We know Automotive, We know Mystery Shopping, We know Automotive Mystery Shopping.